Who we are
Digitalkind LTD is a highly efficient company established in January 2003.
Our aim is to bring the best selection of products at the lowest prices possible, while providing the highest level of service.

Already established and well respected in the Ebay™ community, our ebay store
http://stores.ebay.co.uk/digitalkind
has had many happy customers, making us one of ebays highly regarded "power sellers".

Bringing this reputation for speedy delivery & great customer support, we will endeavour to continue serving the internet community, whilst upholding our values of great products and prices, backed by personal and efficient customer service.

Please take your time and browse through our online catalogue of around 30,000 products. You can use the “Products” menu to find the category you are looking for or use our catalogue search box. Enter either the part number or model number of the item you are looking for, or enter keywords if it is a more general search e.g mp3 player 30gb

If you have a query about a product please contact us quoting the product part no. or website link.

We can be contacted via e-mail (we aim to respond within 2 hours & no more than 1 working day)
sales@digitalkind.co.uk
or
on the phone
0845 200 8167

Security & safe shopping
We take safe online shopping very seriously.
For your re-assurance as an online shopper we have taken these steps.

http://www.imrg.org  "... is the leading industry body for global e-Retailing, uniting e-Retailers in a collaborative community, promoting the highest possible industry standards and best practices"
We are an approved and compliant member of the ISIS & IDIS registration schemes run by the IMRG organisation. What this means is that we;

"registered with the ISIS programme and undertaken to trade in a manner that is legal, decent, honest, truthful and fair;
had its web site and service reviewed and monitored by IMRG; had its Business, VAT and Data Protection registrations checked by IMRG"

Please click the "Internet shopping is safe" or the "Internet delivery is safe" logos to confirm our registration.

We have also taken steps to assure you that information you pass to us through our website is secure. We use Industry leading 128 bit SSL secure pages handled by one of the worlds
industry leaders in online security, Geotrust. This means your data is passed through servers using the highest levels of security.

Please click the "secured by Geotrust" logo to confirm our certificate is active, or look out for the “padlock” on our secure pages.

Privacy policy
All data provided by customers is not shared, sold, or otherwise made available to other companies, other than those involved in the procurement and delivery of orders.



FAQ's – (Frequently asked questions)

How do I order ?
We are an online retailer, and as such do not have a public retail unit for callers. Please use the website to order, and if you encounter any problems with ordering please call us or email us.

The website won’t take my card, what do I do ?
Sometimes due to security issues our card processor Paypal may delay your payment whilst waiting on security checks. If you are in a rush, we can take orders over the phone. We use a different card processor over the phone, however there is no surcharge for this service.

I need my order sending quickly, can you do it ?
Please make sure the item you want is in stock. If you want a live stock update, go to the item product page and click the "Live Stock Update" text link below the stock information. This will give you a live update. We offer next day delivery as one of our many delivery options, please see here ; http://digitalkind.co.uk/INU_common/INU_DeliveryL8.asp 
We will need to receive your order & cleared payment before the cut off time.

The item I want is out of stock, can I still order it ?
Please first make sure the item has recently arrived into stock. To do this simply click the "Live Stock update" link.

If the item still shows as out of stock then we currently do not offer the ordering of out of stock items.

We do offer an excellent "Stock Alert" function however, so please click the stock alert link on the product page of the item that is out of stock and our system will e-mail you as soon as stock arrives.

When Will I get my order ?
It depends on several things. First of all check our delivery page. http://digitalkind.co.uk/INU_common/INU_DeliveryL8.asp  This will give you a good idea of when you will receive it, though we always send an e-mail on the day of dispatch. It is also a good idea to make sure the item you ordered is in stock. If you want a live stock update, go to the item product page and click the "Live Stock update" text link below the stock information. This will give you a live update

I want to order several items, but some of them are out of stock, can I order them ?
We currently are not taking orders for out of stock items. Please check the item hasn't recently arrived into stock by clicking the "Live Stock update" link on the product page of the item.

If the items are still out of stock, please go ahead and order the in stock items and add a stock alert for the out of stock items.

I want to buy for trade and make bulk orders. Can I get a discount ?
As we already price all our stock at trade price, we have little movement for discounting. In cases of making bulk orders, depending on the item and amount, we may be able to offer a discount. Please contact us.

We only use Pro-forma and purchase orders, can we order from you ?
We are happy to accept purchase orders if the payment will be received prior to the items being dispatched.
We have a very selective policy on credit accounts. However, if you are an educational or government institution, we may be able to help. Please contact us to discuss.

Can you give me a quote for some items I'm looking to source ?
We are always happy to provide quotes for potential orders.
Even if the items you are looking for are not listed on our site, we should be able to source them from a reputable UK supplier, so please get in touch.

I want to return something I no longer want, how do I do it ?
We operate under very strict guidelines for returns. Please see our terms & conditions
http://digitalkind.co.uk/INU_PartnerInfo/INU_TermsL8.ASP 
For us to accept a non-faulty item, we must be notified within 7 days of you receiving it, and the item & the packaging must be unopened & unused and in perfect resalable condition.

As we operate in full accordance to DSR (Distance selling regulations) we do not charge any re-stocking fees.

I have a faulty item, I need to get it fixed/replacement/returned, how do I do it ?
In the first instance it is always worth checking whether the manufacturer deals with faulty items directly. In many cases, even if they don’t, you will need to contact them so they can prove it is faulty & give you a reference number.
If you have no success with the above, please contact us for further help.
In most cases, once we have approval for the return, we can get the faulty item picked up from you at no cost.
The returns process; from getting approval, picking the item up & sending a replacement/refund can take up to 2 weeks, though we are usually able to sort it out sooner than that.
If you are in urgent need of a replacement, the only option is to purchase the item again. In this instance we will then only refund the cost of the original order, minus the delivery charge.